Get in Touch With Us
If you have a question about our casino reviews, spotted something that needs correcting, or want to share feedback about the site, this page explains the best way to reach us and what happens next.
How to Contact Our Team
Email is the most reliable way to get in touch. Every message is read by a real person, and we aim to respond within two Australian business days. Write to us at [email protected]
To help us get back to you faster, please include a brief description of your enquiry in the subject line. A little context upfront means we can route your message to the right person straight away rather than asking for follow-up details.
What You Can Ask Us About
We welcome all kinds of messages. Below are the most common reasons readers contact us:
- Casino and review questions — If something in our casino comparisons is unclear, or you want more detail about how we assess a particular site, just ask.
- Corrections and accuracy — Noticed a bonus figure that looks out of date, a broken link or a factual error? We take accuracy seriously and appreciate readers flagging anything that needs a second look. Our content is reviewed regularly, but you may catch something between update cycles.
- Feedback and content suggestions — Have a topic you would like us to cover — a specific casino, payment method or game type that is hard to find information on in Australia? Reader input genuinely shapes future content here.
- Responsible gambling concerns — If you or someone you know is experiencing difficulties with gambling, please mention this in your message. We will point you towards free Australian support services including Gambling Help Online (1800 858 858), available 24 hours a day.
- Partnership and editorial enquiries — If you represent a casino operator or another organisation and would like to understand how we work, please introduce yourself and outline what you have in mind. We review all enquiries but cannot guarantee a response to every commercial approach.
What Happens After You Write to Us
When your message arrives, it is reviewed by a member of the editorial team — not an automated system. You will hear back from a real person who has read what you wrote.
Our standard turnaround is two Australian business days. During particularly busy periods — such as when a major new casino launches or around public holidays — it may take a little longer. We will always follow up; if you have not heard from us after five business days, please send a brief follow-up and we will investigate.
A Note on How This Site Works
Online Casinos Australia researches and compares offshore casino operators available to Australian players. Our rankings reflect editorial assessment across criteria including licensing, game range, bonus conditions, payment options and player experience — not the size of any commercial arrangement. Casinos listed on this site may pay a referral commission if a reader signs up, but that relationship does not determine rank or rating. We say this clearly because it is relevant context for any enquiry about how a casino came to appear on — or be absent from — this site.
All players must be aged 18 or over. The casinos featured here operate under offshore licences and are not regulated by Australian state or territory authorities. If your enquiry relates to a regulatory or consumer-protection matter within Australia, the relevant body is your state gaming authority or the Australian Communications and Media Authority (ACMA).
Frequently Asked Questions About Contacting Us
Can I request a review of a specific casino?
Yes. If there is an offshore casino available to Australian players that you think we should cover, email us with its name and the reason you think it is worth including. We cannot promise every suggestion will be reviewed, but we do consider all reader requests when planning new content.
How do I report a problem I had with a casino listed on this site?
Email us with as much detail as you can — the casino name, the nature of the issue, and any relevant dates or reference numbers. We do not have authority to intervene in disputes between players and operators, but documented reader experiences do inform how we rate and rank casinos over time.
Is my personal information kept private?
We use the details you send us only to respond to your enquiry. We do not pass reader contact information to casino operators or third-party marketing lists.
Do you have a phone number or live chat?
Not at this stage. Email remains the most effective way to reach us because it gives our team the space to look into your question properly before responding, rather than giving an off-the-cuff answer.
Getting the Most From This Site Before You Write
Many common questions are answered in the content already published here. If you are comparing welcome bonuses, checking which casinos accept PayID, or looking at withdrawal times across different operators, there is a good chance that information already exists on the site. Browsing our detailed comparisons — including the non GamStop casino guide for players familiar with that concept — may save you waiting for a reply.
When you do need to contact us directly, we are genuinely glad to hear from you. Clear, honest feedback makes this a more useful resource for every Australian player who visits.